Reviews By Google
I have been a regular customer at Kwik Fit - Old Kent Road for the last few years. I have no complaints whatsoever. They can get very busy at times, so a longer wait is expected, however staff are always very friendly, efficient and professional. I would like to give a shout out to a lovely young man by the name of Jamie. Always very welcoming, polite and helpful.
First time coming here today. Visited the branch this morning to have 2 front new tyres fitted. Bad experience! The same tyres I was fitted with this morning are sold online with yourselves for £167 fitted and balancing included with NEW valves availability for this Saturday. This does NOT anywhere specify that this was an online offer only! Yet today, I was informed a discount was given of £36.98 for purchasing more than 1 tyre with yourselves but yet my total bill came to £230!? ... Of which supposedly included new valves, wheel balance and on arrival back now having a closer inspection of the work carried out, i've come to find the valves have NOT been changed but charged on the bill!? (as per invoice). I've included photos below! To future customers beaware and can highly recommend you check your vehicle before leaving these premises. My first and definitely last visit to this specific branch! Person who dealt with myself this morning lacking in customer friendliness to add bad attitude! Well done Kwik fit! 1 🌟 to you!
Such a poor experience and customer service. Kwik fit should invests in give their staff costumer service training, so they can learn how treat and retain costumers. In mi case I will never go back to this place again
Went to them twice for A/C recharge and then new break pads/discs, and four new tyres. Price paid ended up being £10 less than quoted which is always a touch. The work was finished on time on both visits. The three gentlemen I dealt with were polite and friendly and took the time to explain things. Strongly recommended this garage and will be driving to them next time I have an issue with the car.
Terrible experience! Unfriendly staff, only care about taking money from customers. I do not recommend this place.
Dealer street view